Do you charge extra for grooming older dogs?
Never. We find older dogs are generally mellow and easy to work with. We do not discriminate, or add special charges for any dog based upon age.
Do you charge extra for grooming dogs with behavior problems?
We do not. We handle each dog according to its needs and get the job done. If it becomes impossible to complete a dog's grooming due to safety issues, we will discontinue the grooming and charge only for the amount of work that was completed.
Is there anything for which you charge extra?
We base our grooming rates upon the time necessary to complete a grooming. In general, dogs with long coats, dogs with highly stylized coats, and large dogs take longer to groom. They cost a bit more to groom than short-coated dogs, or dogs with simple styling needs, or small dogs. We may adjust our price slightly upwards if we encounter a coat with extensive matting or a coat that needs extra work due to poor condition. We will let you know what that adjustment will be in advance, so you can make an informed decision on how to proceed.
What are the basic kinds of cuts or styles you offer?
We can do anything you wish, as long as your dog has the coat to support it. Obviously, we cannot make a short coat longer and we cannot replace hair in bald spots. We will be happy to make suggestions, but ultimately it is your call and we listen.
What can I do about tear stains on my dog's face?
There are a few options, none of which work 100%. The first and simplest is to let us thoroughly wash your dog's face. This will remove the caked on deposits on the face. Some staining will remain on the hair and skin. The second option is to let us cut away the stained hair. This will reduced the stained appearance even more, but may not entirely eliminate it. The third option is purchase a tear stain removal and prevention kit from your veterinarian or from a retail source. This kit will reduce tear staining but never eliminate it.